Privacy Policy

Last updated: March 15, 2026

1. Information We Collect

We collect personal information you provide during registration (name, email, date of birth, country), payment information processed through secure third-party providers, and technical data (IP address, browser type, device information) collected automatically through cookies and server logs. We also collect gameplay data including bet history, game preferences, and account activity for security and responsible gaming purposes.

2. How We Use Your Data

Your personal data is used to operate and maintain your account, process deposits and withdrawals, verify your identity in compliance with anti-money laundering regulations, provide customer support, deliver promotional communications (with your consent), detect and prevent fraud, and comply with legal obligations. We use gameplay data to monitor for problem gambling indicators and to personalize your experience.

3. Data Protection

We implement 256-bit TLS encryption for all data in transit and AES-256 encryption for data at rest. Access to personal data is restricted to authorized personnel on a need-to-know basis. We conduct regular security audits and penetration testing. Our infrastructure is hosted in SOC 2 Type II certified data centers. In the event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by law.

4. Cookies

We use essential cookies required for site functionality (login sessions, security tokens), performance cookies to analyze site usage and improve our services, and optional marketing cookies that are only activated with your explicit consent. You can manage cookie preferences through your browser settings. Disabling essential cookies may impact your ability to use the Site.

5. Third-Party Sharing

We do not sell your personal data. We share data with: payment processors (to facilitate transactions), identity verification providers (for KYC compliance), game providers (limited gameplay data for fair gaming audits), regulatory authorities (when legally required), and law enforcement (in response to valid legal requests). All third-party processors are bound by data processing agreements that meet or exceed our own privacy standards.

6. Your Rights

Under Canadian privacy legislation (PIPEDA) and applicable provincial laws, you have the right to: access your personal data, correct inaccurate information, request deletion of your data (subject to legal retention requirements), withdraw consent for marketing communications, and file a complaint with the Office of the Privacy Commissioner of Canada. To exercise any of these rights, contact us at [email protected].

7. Data Retention

We retain account data for the duration of your account plus 5 years after closure (as required by anti-money laundering regulations). Transaction records are retained for 7 years. Marketing consent records are retained until withdrawal. Anonymous analytical data may be retained indefinitely.

8. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email to registered users. The "Last updated" date at the top of this page reflects the most recent revision.

9. Contact

For privacy-related inquiries, contact our Data Protection Officer at [email protected]. For general support, visit Flamez Casino.