Responsible Gaming

At Flamez Casino, we believe gambling should be an enjoyable form of entertainment — never a source of stress or financial hardship. We're committed to providing a safe environment for all our players. Every account includes built-in tools designed to help you stay in control of your gaming activity. We don't just offer these tools because regulators require them — we offer them because it's the right thing to do. If gambling stops being fun, something needs to change. And we're here to help you make that change whenever you're ready.

Deposit Limits

You can set daily, weekly, and monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately. Reducing a limit is instant. Increasing a limit requires a 24-hour cooling-off period — this prevents impulsive decisions during heated moments. We recommend setting a deposit limit that aligns with your entertainment budget. Gambling should come from disposable income, not money earmarked for rent, bills, or savings.

Session Time Reminders

We offer configurable session reminders that notify you after a set period of play — 30 minutes, 1 hour, 2 hours, or custom intervals. When the reminder triggers, you'll see your session duration, total bets placed, and net result. This helps you make informed decisions about whether to continue or take a break. It's easy to lose track of time during an intense session, and these reminders bring you back to reality.

Self-Exclusion

If you need a break, we provide self-exclusion options for 24 hours, 7 days, 30 days, 3 months, or 6 months. During self-exclusion, you cannot log in, deposit, or play. This cannot be reversed early — once set, the exclusion runs its full course. For permanent self-exclusion, contact our support team. We also participate in multi-operator self-exclusion programs where available in Canadian provinces.

Support Resources

If you or someone you know is struggling with gambling, the following organizations provide free, confidential support:

• Responsible Gambling Council (Canada) — education, prevention, and treatment referrals
• GamCare — free counselling and support (international)
• BeGambleAware — practical advice and treatment resources
• ConnexOntario — 1-866-531-2600 (Ontario helpline)
• Gambling Help Online — available 24/7 via live chat at most provincial helplines

Underage Gambling Prevention

Gambling at Flamez Casino is strictly limited to individuals aged 19 and above (18+ in Alberta, Manitoba, and Quebec, in accordance with provincial law). We verify age during the KYC process and will permanently close any account found to belong to a minor. We recommend using parental control software such as NetNanny or Qustodio to prevent underage access to gambling websites.

Remember: gambling is entertainment, not income. Set your limits, stick to them, and walk away when it stops being fun. Our customer support team is available 24/7 if you need help setting limits or accessing self-exclusion tools.